Terms & Conditions

Last updated 4 October 2026

Using this website

This website lets you browse Verve Beauty Lounge's services, packages and journal content, request an appointment time, and manage your account and wallet. Requesting a time through this site notes your preference — it is confirmed by our team over WhatsApp or phone, not automatically.

Appointments

Appointment requests made through this website or WhatsApp are confirmed by our team before they are final. Please arrive on time for your appointment; if you are running late, message us on WhatsApp so we can let you know if your slot can still be accommodated.

Cancellations and rescheduling

For services or packages paid for in advance, cancellation or rescheduling requests should be made by contacting us in-lounge or via WhatsApp with as much notice as possible. Where a request falls within our cancellation policy window, standard cancellation terms apply; our team will confirm the specifics for your booking when you reach out.

Packages, Cash Points and gift vouchers

Package Points and gift vouchers are valid for the periods shown on your account and are non-transferable unless stated otherwise. Cash Points are earned on paid purchases and can be redeemed against future services as described in your account. Unused balances do not carry a cash refund value except where required by law.

Our beauty concierge (chat)

The chat is a free, automated helper for general beauty tips and treatment ideas. By sending a message, you agree to these terms and our Privacy Policy. Please keep in mind:

• It is not medical or dermatological advice. If you have a skin condition, allergy, are pregnant or are taking medication, please check with a doctor and tell our therapist before your treatment.
• Suggestions are a starting point. Our therapists confirm what suits you at consultation, and the treatment page and our team are the final word on prices, durations and what a package includes.
• The chat cannot book, change, cancel or take payment, and nothing it says confirms a booking or offer.
• Replies are automated and may occasionally be inaccurate. To the extent the law allows, we are not responsible for decisions made only on the basis of a chat reply.
• Please use it respectfully. Don’t share other people’s personal details, and don’t try to misuse or disrupt it. We may pause or change the chat at any time.

Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE.

Accounts

You're responsible for keeping your account login details secure. Please let us know right away if you believe your account has been accessed without your permission.

Changes to these terms

We may update these terms from time to time; the "last updated" date above will change when we do. For anything not covered here, please ask our team in-lounge or via WhatsApp.