Privacy Policy

Last updated 4 October 2026

Who we are

Verve Beauty Lounge is a ladies-only boutique salon in Oud Metha, Dubai. This policy explains what information we collect through this website and our lounge, and how we use it.

What we collect

When you create an account, request an appointment, or contact us, we may collect:

• Your name, phone number and email address
• Appointment preferences and service history at the lounge
• Package, Cash Points and gift voucher balances linked to your account
• Messages you send us via WhatsApp, phone or the website

We do not collect payment card details through this website — payment is handled in-lounge or through your bank/wallet provider directly.

How we use it

We use your information to:

• Confirm and manage your appointments
• Maintain your wallet balances (Package Points, Cash Points and gift vouchers)
• Respond to your enquiries, including over WhatsApp
• Send appointment-related messages (e.g. confirmations or reminders), where enabled

We do not sell your personal information to third parties.

Who we share it with

We share information only with service providers who help us run the lounge and this website (for example, hosting and messaging providers), and only to the extent needed for them to provide that service.

Our beauty concierge (chat)

The chat on our website helps you explore treatments and answers general beauty questions. It is powered by ConversalX Wellness, our technology provider, which processes your messages on our behalf.

• What we collect: the messages you type, your chosen language, the page you started on, and a record of when you agreed to these policies. The chat does not need your name or contact details, and it never sees your account balances or card details.
• Why: to reply to you, suggest suitable treatments, keep the service safe, and improve the answers it gives. We rely on your consent, which you give by sending your first message.
• Please don’t share medical details. The chat offers general beauty tips, not medical advice. If you mention a health condition, allergy or pregnancy, it is treated as sensitive information and used only to answer you; for anything medical, please speak to a doctor and tell our therapist in-lounge.
• Automated replies: answers are generated automatically and may sometimes be incomplete. No decision about you (such as a booking, price or eligibility) is made by the chat. Our team confirms all bookings.
• Where it is processed: our website and chat run on servers hosted by Hostinger, outside the UAE. We use providers bound to protect your data to a standard consistent with UAE data protection law.
• How long we keep it: chat messages are kept for 30 days and then deleted, unless we need them longer to meet a legal obligation.

Keeping your information safe

We use encrypted connections, access controls and trusted providers to protect your information. If a security incident affects your personal data, we will notify you and the relevant authorities where the law requires.

Your rights and choices

Under UAE data protection law (Federal Decree-Law No. 45 of 2021), you can ask us to:

• tell you what information we hold about you and give you a copy
• correct, update or delete your information
• limit or stop how we use it, or object to it being used
• move your information to another provider where technically possible
• withdraw your consent at any time (for the chat, simply stop using it and ask us to delete your messages)

To make a request, contact us in-lounge or via WhatsApp. If you are not satisfied with our response, you may complain to the UAE Data Office. If cookies or analytics are used on this site, you will be asked for consent first and can decline non-essential ones. Our services are intended for adults aged 18 and over.

Changes to this policy

If we change this policy, we will update the date above. Where the change affects the chat, we will ask for your agreement again the next time you use it.

Contact us

For any question about this policy or your information, please reach us in-lounge or via WhatsApp using the link in the footer below.