Question 1

Do I need an account to book or manage my Cash Points?

Accepted Answer

Creating a free account lets you track your Cash Points, Package Points balance, appointment history and invoices from the My Account page.

Question 2

How do I book an appointment at Verve Beauty Lounge?

Accepted Answer

You can book an appointment online through our Book page.

Question 3

What payment methods does Verve Beauty Lounge accept?

Accepted Answer

We accept cash, card and bank transfer payments.

Question 4

How do I earn Cash Points?

Accepted Answer

You earn 1 Cash Point for every complete AED 10 you pay with real money (cash, card, online or confirmed bank transfer) on an eligible purchase. Points are credited once payment is confirmed — pending bank transfers don't earn points until confirmed, and value covered by a gift voucher doesn't earn points.

Question 5

How do I redeem Cash Points?

Accepted Answer

Cash Points can be redeemed at checkout in whole amounts of 20 points or more, at a value of AED 1 per point.

Question 6

Do Cash Points expire?

Accepted Answer

No — Cash Points do not currently have an expiry date.

Question 7

What are Cash Points and Package Points?

Accepted Answer

Cash Points are earned automatically on paid purchases and can be redeemed against future services. Package Points are purchased upfront and let you build your own combination of treatments to use across multiple visits.

Question 8

Is Verve Beauty Lounge ladies-only?

Accepted Answer

Verve Beauty Lounge is a ladies-only beauty lounge.

Question 9

Where is Verve Beauty Lounge located?

Accepted Answer

Verve Beauty Lounge is located at Desert Home Building, G12, 10th Street, Oud Metha, Dubai.

Question 10

What are Verve Beauty Lounge's opening hours?

Accepted Answer

Verve Beauty Lounge is open daily from 10 AM to 9 PM, except Tuesdays when the lounge is closed.

Question 11

Why should I choose Verve Beauty Lounge over another salon?

Accepted Answer

Verve Beauty Lounge is a ladies-only boutique lounge with trusted specialists, effortless online booking, and a Cash Points and Package Points programme that rewards you for every visit and lets you build your own treatment combinations.

Question 12

Can I buy a gift voucher online?

Accepted Answer

Online gift voucher purchase is coming soon. In the meantime, request a voucher through our Gift Vouchers page and our team will follow up.

Question 13

How do I redeem a gift voucher?

Accepted Answer

Gift vouchers are redeemed at checkout when you visit Verve Beauty Lounge.

Question 14

Do gift vouchers expire?

Accepted Answer

Gift vouchers are valid for a set period from the date of issue, confirmed when your voucher is issued.

Question 15

How do I access my account?

Accepted Answer

Select "My Account" from the site menu to sign in, or create a free account to get started.

Question 16

What can I see in my account?

Accepted Answer

Your account shows your Cash Points and package balance, a full activity history, upcoming and past appointments, your invoices, and your profile details.

Question 17

I was invited to create an account by the lounge — how do I set it up?

Accepted Answer

Follow the link in your invitation email to set your password and activate your account.

Question 18

I signed up myself — do I need to verify my email?

Accepted Answer

Yes — after registering, verify your email address before you can sign in.

Question 19

What are Package Points and how do they work?

Accepted Answer

Package Points are purchased upfront as part of a named package and let you build your own combination of eligible treatments, redeemable across multiple visits.

Question 20

Where can I buy a package?

Accepted Answer

Packages are purchased at Verve Beauty Lounge. Available packages and their pricing are listed on our Memberships page.

Question 21

Do Package Points expire?

Accepted Answer

Each package has its own validity period, shown at the time of purchase — check the expiry shown for your specific package.

Question 22

Can I use my Package Points on any treatment?

Accepted Answer

Package Points can only be redeemed against treatments marked as eligible for that package — not every service qualifies, and eligibility is shown at booking.

Question 23

Can I redeem the same treatment twice in one booking from my package?

Accepted Answer

No — each eligible treatment can only be redeemed once per booking from a given package.

Question 24

What is Verve Beauty Lounge's cancellation and rescheduling policy?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule an appointment. Cancellations made within 24 hours of the appointment may be charged 50% of the booked service price, and no-shows may be charged the full price.

Question 25

What happens if I arrive late for my appointment?

Accepted Answer

We offer a 15-minute grace period for late arrivals. If you arrive within this window, your service may be shortened to fit the remaining time at the original price. Arriving more than 30 minutes late may be treated as a no-show and require rebooking.

Question 26

Do I need an appointment, or can I walk in?

Accepted Answer

Booking in advance through our Book page is recommended to guarantee your preferred time and specialist. Walk-ins are welcome subject to availability.

Question 27

What kind of treatments does Verve Beauty Lounge offer?

Accepted Answer

Verve Beauty Lounge offers hair, skin, nails and waxing rituals. The full treatment menu with pricing and duration is available on our Services page.

Question 28

Can I get help choosing the right treatment for me?

Accepted Answer

Yes — our ConversalX Beauty Concierge lets you tell us what you'd like to achieve, and we'll suggest a suitable Verve ritual.

Frequently asked questions